Frequently Asked Questions:
Q: I want to create a Theft Report, but I don't see the category where it should be. Could you create one?
A: Yes! Click the link below the category where you want to create a new category. We will determine if it's appropriate, and create it. If you would like a reply as to when your new category is ready, just tell us your E-Mail address.
Q: I have submitted a Theft Report to the Theft Library. Should I also contact the authorities?
A: Yes! You should file a report with your local police station. The Theft Library is simply an Internet communications tool to allow people to communicate and help alleviate crime by busting the perpetrators. We cannot offer you legal advice, and we do not automatically forward Theft Reports to the authorities.
Q: When I submit a Theft Report, where does it go?
A: It is submitted to the Theft Library database. Once your E-Mail address is validated, it becomes publicly searchable. It is not sent to any law enforcement or insurance company. As always, your personal information (Name, E-Mail, and phone) are never released to anyone. That information remains private and is not searchable.
James from Davison, Michigan writes:
Q: Who do I report a fradulent website too? I ordered from them (website witheld) and they charged my credit card and never sent merchandise and they don't return my calls from an answering machine or return my emails. I already reported it to my bank. Please help me to get even with this site and to let other consumers know they are being ripped off.
A: Filing a complaint with your credit card company is the first step. The more times a "charge back" occurs for this online company, the harder it will be for them to accept credit cards in the future.
Contacting the Better Business Bureau is a great way to file a complaint and provide an avenue to let other consumers know about your problem with this company. You will need to contact the BBB for the location that serves the company in question. If the company doesn't provide their physical location, you may do a WHOIS search to find out where they have registered the domain name.
Following these guidelines will help to protect yourelf from online companies that don't deliver:
- Only order from companies that accept credit cards
- Look for an "About" page which shows shows their legal business name, complete address, and phone number.
- A policy page containing shipping and returns policy.
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